Terms and Conditions
1. Acceptance of Terms
By accessing and using the Prohealth Asia Ltd. website (hereinafter referred to as "the Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Website.
2. Information Accuracy
While we strive to provide accurate and up-to-date information on the Website, Prohealth Asia Ltd. makes no warranties or representations as to the accuracy, completeness, or reliability of any content.
The information on the Website is for general informational purposes only and should not be considered as medical advice. Always consult with a qualified healthcare professional for any health concerns.
3. Use of the Website
You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Website.
You must not use the Website to transmit any viruses, malware, or other harmful code.
You are forbidden from any actions that could disrupt the websites functionality.
4. Appointments and Consultations
Online appointment booking is subject to availability.
Cancellation policies for appointments will be clearly stated during the booking process.
Online consultations are not a substitute for in-person consultations.
Prohealth Asia Ltd. reserves the right to refuse or cancel appointments.
5. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Prohealth Asia Ltd. or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or modify any content from the Website without our prior written consent.
6. Limitation of Liability
Prohealth Asia Ltd. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or any information provided on the Website.
We do not guarantee that the Website will be available at all times or that it will be free from errors or viruses.
7. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy.
8. Links to Third-Party Websites
The Website may contain links to third-party websites. These links are provided for your convenience only, and Prohealth Asia Ltd. does not endorse or control the content of these websites.
We are not responsible for the content or privacy practices of any third-party websites.
9. Changes to Terms and Conditions
Prohealth Asia Ltd. reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the Website, and your continued use of the Website after such changes constitutes your acceptance of the revised terms.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: info@prohealthasia.com
12. Medical Disclaimer
The information provided on this site is not a substitute for professional medical advice. Always consult your physician for personalized medical advice.
If you experience a medical emergency, please call emergency services immediately.
Based on your company’s existing privacy framework and locations (Central, TST, Quarry Bay), here is a tailored Personal Information Collection Statement (PICS).
I have integrated this specifically for Prohealth Sports and Spinal Physiotherapy Centres (prohealthasia-hk.com) to cover your AI voice agent.
Personal Information Collection Statement (PICS)
Prohealth Asia Limited
This Statement is made by Prohealth Asia Limited (“Prohealth”, “we”, “us” or “our”) in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. It applies to personal data collected via our AI Voice Booking Assistant.
1. Purpose of Collection
The personal data provided by you, including your name, contact details, and brief medical/injury history, will be used for:
Appointment Management: Facilitating bookings at our clinics (Central, Tsim Sha Tsui, or Quarry Bay).
Service Quality: Recording and monitoring calls to ensure the accuracy of medical bookings and to improve our automated responses.
Clinical Records: Integrating your data into our patient management system to support your ongoing physiotherapy treatment and care.
Identity Verification: Ensuring the security of your medical records.
2. Mandatory or Voluntary Data
Providing your name and contact number is mandatory to secure an appointment. Information regarding your specific condition (e.g., "sports injury" or "post-operative rehab") is voluntary but helps us assign the most appropriate specialist to your case.
3. Transfer of Personal Data
Your data will be kept confidential by Prohealth Asia Limited but may be disclosed to:
Prohealth’s registered physiotherapists and administrative staff involved in your care.
Our authorized AI technology partners who process voice data solely for the purpose of booking and transcript generation (subject to strict data security protocols).
Your insurance provider, only where you have requested us to facilitate a direct billing claim.
4. Use of AI and Call Recording
Please note that you are speaking with an automated AI assistant. This call is recorded. Recordings are used to verify appointment details and to train our system to better understand patient needs. Recordings are stored securely and deleted once they are no longer required for these purposes.
5. Access and Correction Rights
You have the right to request access to and correction of your personal data held by us. If you wish to exercise these rights, or if you prefer not to be recorded, please end this call and contact us directly.
Contact Person
Requests for access to or correction of data should be addressed to:
Data Protection Officer
Email: jayu@prohealthasia,com
Phone: +852 9441 7067